Prepare the workforce for your teach-back initiative using these education, training, and coaching tools and resources.
Build Teach-back Skills and Confidence
- Use for baseline and periodic self-assessment of conviction about, consistency of confidence in using teach-back. Click here to download.
- Remind and reinforce processes for using teach-back effectively. Click here to download.
- Describes various ways to use the Teach-back Observation Tool 2.0. Click here to download.
- Enables systematic feedback on strengths of and opportunities for improving teach-back performance and assessing competence. Click here to download.
- Teach-back Observation Tool 2.0 with suggested scoring criteria to identify specific items for tailored feedback, coaching, or more formal skills assessment. Click here to download.
Teach-back Interactive Learning Module
This Module helps learners identify and use key elements of teach-back and plain language to promote health equity, safety, and quality, and advance organizational health literacy.
Develop Teach-back Leaders and Coaches
- It takes coaching to help people change from long-standing habits of explaining then asking yes-or-no questions like “Do you have any questions?” to using teach-back to confirm understanding via the patient’s own words. Click here to download.
- Use for baseline and periodic self-assessment of conviction about, consistency of confidence in using teach-back. Click here to download.
- A tool to assess use of teach-back for various purposes, including self-reflection, providing feedback on strengths of and opportunities for improving performance, and assessing competence. Click here to download.
- Describes various ways to use The Teach-back Observation Tool 2.0. Click here to download.
- An example of a teach-back Plan-Do-Study-Act (PDSA) - an iterative, four-stage problem-solving model used for improving a process or carrying out change. Click here to download.
- Here’s a tool for planning, conducting, and analyzing a Plan-Do-Study-Act (PDSA) - an iterative, four-stage problem-solving model used for improving a process or carrying out change. Click here to download.
- Periodically collecting your team’s ideas on what to work on and ways to make progress supports their continued engagement and learning, and accelerates change. Click here to download.
- An example and template for recording ideas from your team about what to work on and where to start. Click here to download.
- Helps prioritize among multiple ideas for what to work on next. Click here to download.
Manage Challenges
- Here are ideas for making time for teach-back, from experienced teach-back users. Click here to download.
- One of the 3 vital Elements: When someone cannot teach back, it is important to re-explain differently and check for understanding again. If they cannot teach back after several attempts, different support or an alternative plan of care may be needed. Click here to download.
- Guidance from experienced teach-back users for staff concerns about using teach-back. Click here to download.
Learn more about the essentials of teach-back, and who, where, when, and how to use it.
Build Teach-back Skills and Confidence Conviction, Consistency, and Confidence Self-assessment Teach-back Job Aid Teach-back Observation Tool 2.0 - Considerations for Use Teach-back Observation Tool 2.0 Teach-back Observation Tool 2.0 with Scoring Guidance Teach-back Interactive Learning Module Develop Teach-back Leaders and Coaches Coaching for Always Using Teach-Back Conviction, Consistency, and Confidence Self-assessment The Teach-back Observation Tool 2.0 Teach-back Observation Tool 2.0 - Considerations for Use PDSA Example PDSA Template Collecting Your Team’s Ideas for Creating Change Collecting Ideas Example and Template Prioritizing Ideas for Change: The Decision Matrix - slides with how-to and examples Manage Challenges Making Time for Teach-back When People Cannot Teach-back Accurately Handling Concerns about Using Teach-back