These downloadable videos may be used for educational and training purposes, with attribution to the Always Use Teach-back! Toolkit.
Pediatrician with Teen and Parent - How to Use Inhaler – English
Explaining without Plain Language - English (:45)
Explaining with Plain Language - English (1:35)
Asking for teach-back - English (:12)
Not able to teach back - English (:45)
Re-explaining and checking again – English (:52)
Able to teach back – English (:56)
Internal Medicine Physician with Spanish-speaking Adult and Qualified Interpreter – How to Use Inhaler – Spanish
Explaining with Plain Language - Spanish (2:51)
Asking for Teach-back – Spanish (0:22)
Not Able to Teach-back - Spanish (0:56)
Re-explaining and Checking Again - Spanish (1:29)
Able to Teach Back - Spanish (2:07)
Working with Qualified Interpreters
Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters (19 minutes)
Working Effectively with Professional Interpreters (20 minutes)
AHRQ TeamSTEPPS: LEP Safety: Success (6:10 minutes)
Unwelcoming and Welcoming Walk-throughs of Vaccination Clinic (Narrated and Unnarrated)
Unwelcoming Environment – Vaccination Clinic (No narration. No descriptors.) (:54)
Unwelcoming Environment – Vaccination Clinic (Narration only. No written descriptors.) (:58)
Unwelcoming Environment – Vaccination Clinic (Narration. Written descriptors.) (:54)
Welcoming Environment – Vaccination Clinic (No narration. No descriptors.) (1:21)
Welcoming Environment – Vaccination Clinic (Narration only. No written descriptors.) (1:21)
Welcoming Environment – Vaccination Clinic (Narration. Written descriptors.) (1:21)
Health and Dental Team Members Using Teach-back in Various Health and Dental Settings
Pediatrician using teach-back and show-back with patient and parent with a new asthma inhaler – English (1:35)
Internal Medicine physician using teach-back and show-back with Spanish-speaking patient and interpreter for asthma inhaler – Spanish (2:22)
Dentist using teach-back for HPV vaccine (:18)
Pharmacist using teach-back with a family member picking up a prescription for her grandfather (1:38)
Physical therapist using teach-back for patient exercises at a home health visit (1:41)
Clinical social worker using teach-back with grandparent about her granddaughter’s diabetes care services during a telemedicine visit (1:05)
Community health worker using teach-back while explaining COVID vaccination (1:32)
Stories about Struggles to Understand
Afraid to go to the emergency department (:52)
A primary care physician explains how asking ‘Why’ can reveal a lot (2:13)
A stroller safety recall (1:41)
When it is your child… (1:06)
Technical terms (:45)
Insights on Using Health Literacy Practices
A mother describes a potentially serious adverse effect related to a change in her child’s medicine dose that was conveyed over the telephone (1:35)
A patient describes why it was important to him that the nurse used teach-back with him before he left the hospital (:22)
A primary care physician shares her surprise at what a highly educated and knowledgeable patient didn’t understand, and the value of teach-back as a universal precaution (1:19)
A complex medication schedule (2:25)
It doesn't matter what your background or education are when your loved one is the patient (1:06)
Successfully learning to manage insulin (1:21)
Dental Team Members Using Teach-back and Related Health Literacy Practices
Dentist using complex oral health language (:16)
Dentist using plain oral health language (:39)
Dentist explaining HPV vaccine using plain language (3:17)
Dentist asking for teach-back for HPV vaccine discussion – (:18)
Parent not explaining correctly; Dentist re-explaining and checking again (1:15)
Parent explaining back correctly (:37)
Dental hygienist explaining HPV vaccine hand-out (:28)
People Eliciting Teach-back from Health Team Members
Patient and nurse practitioner (1:07)
Grandmother and neonatal intensive care unit (NICU) nurse (:45)
Family member and pharmacist (:47)
Customer at mobile produce market (:56)
Meeting participants (:40)
Using Teach-back and Related Health Literacy Practices in Non-clinical Settings
Mobile produce vendor not using plain language (:46)
Mobile produce vendor using plain language (1:01)
Mobile produce vendor asking for teach-back (0:10)
Mobile produce vendor asking for teach-back with a shopper – Shopper not explaining back correctly; Vendor takes responsibility to explain again (:29)
Mobile produce vendor using teach-back with a shopper – able to teach back (1:01)
Meeting attendees using teach-back (:40)