Address cultural and communication needs.
Guidance and Resources
- Conveying respect and being aware of and addressing cultural and language differences are vital when using teach-back. Click here to download.
- Non-shaming open-ended questions help people feel respected and reveal more about their understanding or needs. Click here to download.
- Work with a qualified interpreter while using plain language and teach-back. Click here to download.
Videos (Care Environment and Working with Qualified Interpreters)
Unwelcoming and Welcoming Walk-throughs of Vaccination Clinic
Unwelcoming Environment – Vaccination Clinic (Narration. Written descriptors.) (:54)
Welcoming Environment – Vaccination Clinic (Narration. Written descriptors.) (1:21)
Internal Medicine Physician with Spanish-speaking Adult and Qualified Interpreter – How to Use Inhaler – Spanish
Explaining with Plain Language - Spanish (2:51)
Asking for Teach-back – Spanish (0:22)
Not Able to Teach-back - Spanish (0:56)
Re-explaining and Checking Again - Spanish (1:29)
Able to Teach Back - Spanish (2:07)
Working with Qualified Interpreters
Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters (19 minutes)
Working Effectively with Professional Interpreters (20 minutes)
AHRQ TeamSTEPPS: LEP Safety: Success (6:10 minutes)
Click below to learn more about the essentials of teach-back, and who, where, when, and how to use it.